1. Introduction
At CS Gaming Hub, we strive to ensure complete customer satisfaction with all our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website. Please read this policy carefully before making a purchase.
By purchasing products or services from our website, you agree to the terms and conditions set forth in this Refund Policy.
2. Refund Eligibility
Our refund policy varies depending on the type of product or service purchased:
2.1. Digital Products and Subscriptions
For digital products (e-books, guides, video tutorials) and subscription services:
- You may request a refund within 14 days of purchase if you are not satisfied with the product.
- For subscription services, you may request a refund within 14 days of the initial subscription purchase or any renewal.
- If you have accessed, downloaded, or consumed a significant portion of the digital content, we reserve the right to deny a refund request.
- For monthly subscriptions, refunds are generally prorated based on the unused portion of the subscription period.
2.2. Physical Products
For physical merchandise (when available):
- You may return items for a full refund within 30 days of receipt if the items are in their original, unused condition with all tags and packaging intact.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item shipped).
- Items that are damaged, incomplete, or not in their original packaging may receive a partial refund or be denied a refund.
2.3. Event Tickets and Services
For event tickets, tournament registrations, or coaching services:
- Refunds for event tickets or tournament registrations may be requested up to 7 days before the scheduled event date.
- Cancellations made less than 7 days before the event may be eligible for a partial refund (50% of the purchase price) or store credit.
- No refunds are provided for no-shows or cancellations on the day of the event.
- For coaching services, cancellations made at least 24 hours in advance are eligible for a full refund or rescheduling.
3. Non-Refundable Items
The following purchases are generally non-refundable:
- Gift cards or store credits (except where required by law)
- Personalized or custom-made items
- Downloadable software or digital content that has been accessed, downloaded, or used
- Services that have been fully performed or completed
- Items purchased during special sales events clearly marked as "Final Sale"
- Subscription fees for periods that have already passed or been used
However, if there are exceptional circumstances, please contact our customer support team, and we will review your case individually.
4. Refund Process
4.1. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at refunds@csgaminghub.com or through our Contact Form.
- Include the following information in your request:
- Your order number or transaction ID
- Date of purchase
- Item(s) for which you are requesting a refund
- Reason for the refund request
- Preferred refund method (original payment method, store credit, etc.)
- For physical products, you will receive return instructions after your refund request is approved.
- For digital products or services, please provide details about why you are dissatisfied with the purchase.
4.2. Refund Processing Time
Once your refund request is approved:
- Digital product refunds are typically processed within 3-5 business days.
- Physical product refunds are processed within 7-10 business days after we receive and inspect the returned item.
- Depending on your payment provider or bank, it may take an additional 2-10 business days for the refund to appear in your account.
5. Refund Methods
Refunds will generally be issued using the original payment method:
- Credit/debit card payments will be refunded to the same card.
- PayPal payments will be refunded to the same PayPal account.
- Other payment methods will be refunded as appropriate for that method.
In some cases, we may offer store credit or an alternative refund method if the original payment method is no longer available or if you prefer an alternative option.
6. Exchanges
Instead of a refund, you may request an exchange for another product of equal value. To request an exchange:
- Follow the same process as requesting a refund.
- Specify that you would like an exchange instead of a refund.
- Indicate which product you would like to receive as a replacement.
If the replacement product is of higher value than the original purchase, you will need to pay the difference. If it is of lower value, you may receive the difference as a refund or store credit.
7. Cancellation of Subscriptions
For subscription-based services:
- You can cancel your subscription at any time through your account settings or by contacting customer support.
- Cancelling a subscription will stop future payments but will not automatically generate a refund for the current billing period.
- You will continue to have access to your subscription benefits until the end of the current billing period.
- To request a refund for the current billing period, please follow the refund request process outlined above.
8. Defective Products or Services
If you receive a defective product or service:
- Contact us within 14 days of receiving the product or service.
- Provide a detailed description of the defect or issue.
- When possible, include photographs or screenshots demonstrating the problem.
For defective items, we may offer a replacement, repair, or refund, depending on the nature of the product and the defect. We cover the shipping costs for returning and replacing defective items.
9. Special Circumstances
We understand that special circumstances may arise. In cases of:
- Technical issues preventing access to digital products
- Unexpected events preventing attendance at a pre-paid event
- Service outages or interruptions
- Other unforeseen circumstances
Please contact our customer support team to discuss your situation. We will work with you to find a fair resolution, which may include extended access, rescheduling, or a discretionary refund.
10. Legal Rights
This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional legal rights regarding refunds and returns under local consumer protection laws.
For customers in the European Union, you have the right to cancel a contract for digital content not supplied on a tangible medium within 14 days without giving any reason, unless you have expressly consented to the beginning of the performance and acknowledged that you will lose your right of withdrawal once the contract has been fully performed.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
12. Contact Information
If you have any questions about our Refund Policy or would like to request a refund, please contact us at:
